Multiple Panco Communities received top awards at the recent Property Management Association (PMA) Annual Awards Ceremony held on November 29th in Tysons Corner, VA. Celebrating excellence in multifamily management, the PMA Awards recognize industry professionals for their outstanding achievements. Especially notable is the awarding of the association’s PACE Awards which go to select communities and is considered one of the industry’s highest honors.

This year’s winners include:

Pace Award Winner

The Point at Dunn Loring (Category: Market Rate – VA, $2,330 – $2,399)

Marketing and Advertising Excellence Awards

The Point at Reston
1st Place for Social Media (Category: Stabilized Community, In-House)
Honorable Mention for Model Apartment (Category: Stabilized Community, Agency)
Honorable Mention for Amenity & Resident Services (Category: Stabilized Community, Agency)

The Point at Eisenhower Square
1st Place for Amenity & Resident Services (Category: Stabilized Community, In-House – Best use of an amenity and/or service to add value to a property and meet resident/tenant wants and needs)

The Point at Ridgeline
1st Place for Model Apartment (Category: Stabilized Community, Agency)

Panco Management’s PA property teams were recently recognized with several top honors at the Annual Pennsylvania Apartment Association’s Keystone Awards held on October 4th in Philadelphia. The Keystone Awards spotlight top performing professionals and communities in the multi-family industry across the region.

This year’s winners include:

Individual Awards
Rookie of the Year: Jacqueline Zuech, The Point at Downingtown

Leasing Excellence (Built 2021-2023)
Third Place – The Point at Downingtown, 201-300 Units, Conventional, Mid-Rise

Leasing Excellence (Built 2010-2020)
First Place -The Point at King of Prussia, 301 and Above Units, Mid-Rise
Second Place – The Point at Phoenixville Riverworks, 301 and Above Units, Conventional, Garden Style
Second Place – The Point at Exton, 301 and Above Units, Conventional, Mid-Rise
Third Place -The Point at West Chester, Conventional, Mid-Rise

Maintenance Excellence (Built 2010-2020)
First Place – The Point at Exton, 301 and Above Units, Conventional, Mid-Rise
Second Place -The Point at Phoenixville Riverworks, 301 and Above Units, Conventional, Garden Style
Third Place – The Point at King of Prussia, 301 and Above Units, Conventional, Mid-Rise

Overall Excellence (Built 2010-2020)
First Place – The Point at Exton301 and Above Units, Conventional, Mid-Rise
Second Place -The Point at Phoenixville Riverworks, 301 and Above Units, Conventional, Garden Style,
Third Place – The Point at West Chester, 201-300 Units, Conventional, Mid-Rise
Third Place – The Point at King of Prussia, 301 and Above Units, Conventional, Mid-Rise

Overall Excellence (Built 2021-2023)
Third Place – The Point at Downingtown, 201-300 Units, Conventional, Mid-Rise

Panco Management has been ranked #1 in the list of Top 100 Management Companies with 25+ communities by the Satisfacts/ApartmentRatings epIQ Index. Based on reputation review scores and resident surveys, this list is recognized within the multifamily industry as a leading indicator on which companies are consistently achieving the highest levels of resident satisfaction in their communities. Panco Management’s overall score in the July 2023 epIQ report was the highest in the country at 96.82.

“This recognition is a true testament to the passion and commitment of the entire Panco team,” states Kathy Masterson, VP of Operations. “Our mission is to provide our residents with exceptional living experiences at all levels and we are proud to be recognized as the top company in our industry.”

J. Turner Research recently announced the list of the top multifamily properties in conjunction with the 2022 ORA® Power Ranking. Based on reputation scores for over 132,000 properties across the country, eight Panco communities were recognized as part of the Elite 1%. Considered to be an industry benchmark, the annual ORA® Power Ranking is based on an analyzation of online reputation scores across various review platforms. Properties qualifying as part of the Elite 1% must meet a minimum ORA® Score of 94 reflecting an exceptionally high level of overall resident satisfaction.

The Panco Communities achieving this recognition are:

The Point at Royal Palm Beach
The Point at Glen Mills
The Point at Ridgeline
The Point at Monroe Place
The Point at Phoenixville
The Point at 3 North
The Point at Exton
The Point at Downingtown

For a full list of the Top 1% communities in the nation, visit J. Turner Research Elite 1% ORA® Power Ranking.

The Point at Reston in Reston, Virginia recently received top honors as the recipient of two prominent industry awards.

The first award is for Best Washington/Baltimore Interior Design Apartment Community by Delta Associates’ Annual Market Overview & Awards for Excellence.  Click here for details.

Additionally, the property was recognized as a Merit Award Winner in the Mid-Rise Category in conjunction with the 2022 MFE/Multifamily Executive Awards. Click here to learn more.

The Point at Reston is a luxury community built in 2021 featuring innovative social spaces, fashionable outdoor amenities, and a location highly accessible to the many offerings of the DC Metro area. It was built with a strong focus on sustainable design as well as connectivity to the area’s top destinations.

The Point at Royal Palm Beach, owned and managed by Panco Management, has been ranked as the number one property in the Miami-Ft. Lauderdale-West Palm Beach, FL MSA based on Online Reputation Assessment (ORA) scores. Developed by J. Turner Research, the ORA Power Rankings rate apartment properties across the nation with the average ORA score being 62.78. The Point at Royal Palm Beach scored 98 to tie for the first place ranking in the Southeast Florida region.

Dedicated to our mission of delivering outstanding living experiences to our communities, we are thrilled to have one of our leading properties recognized for providing top quality service to our residents. We look forward to continuing this level of excellence not only within the rapidly growing Southeast Florida area but also throughout our entire portfolio.

The ORA ranking was featured in the Multifamily Executive spotlight on 2022’s Top 25 Most Populated MSAs and the TOP 10 Properties in Each by ORA. The full ranking list can be found here.

Each year the multifamily industry recognizes those communities delivering outstanding service to their residents through the Annual ApartmentRatings Top Rated Community Awards and the SatisFacts Community Awards. For 2021, 31 Panco properties walked away with Top Rated Awards and 28 were honored with the SatisFacts Community Award.
“We’re proud of our community teams for achieving these well-deserved recognitions,” states Kathy Masterson, Senior VP of Operations for Panco Management. “We truly value receiving feedback from our residents and being recognized for delivering quality service within our communities.”

The winners are as follows:

ApartmentRatings 2021 Top Rated Communities

Foxfire Apartments
Heather Ridge Apartments
Homestead Gardens Apartments
The Point at 3 North
The Point at Abington
The Point at Ashburn
The Point at Doral
The Point at Dunn Loring
The Point at Glen Mills
The Point at Herndon
The Point at Hudson
The Point at King of Prussia
The Point at Manassas
The Point at Marlborough
The Point at Merrimack River
The Point at Monroe Place
The Point at North Quincy
The Point at Palisades
The Point at Pennbrook Station
The Point at Pentagon City
The Point at Phoenixville
The Point at Plymouth Meeting
The Point at Reston
The Point at Ridgeline
The Point at Rittenhouse Row
The Point at Royal Palm Beach
The Point at Wellington
The Point at West Chester
The Point at Wrentham
The Sansom Apartments
Top of the Hill Apartments

SatisFacts 2021 Resident Satisfaction Company & Property Awards

Foxfire Apartments
Heather Ridge Apartments
Homestead Gardens Apartments
The Point at 3 North
The Point at Ashburn
The Point at Doral
The Point at Dunn Loring
The Point at Glen Mills
The Point at Herndon
The Point at Hudson
The Point at King of Prussia
The Point at Manassas
The Point at Marlborough
The Point at Merrimack River
The Point at Monroe Place
The Point at North Quincy
The Point at Palisades
The Point at Pennbrook Station
The Point at Pentagon City
The Point at Phoenixville
The Point at Plymouth Meeting
The Point at Ridgeline
The Point at Rittenhouse Row
The Point at Royal Palm Beach
The Point at Wellington
The Point at Wrentham
The Sansom Apartments
Top of the Hill Apartments

Panco Management recently ranked #5 in the list of Top Ten Companies in the SatisFacts 2021 epIQ Index. The ranking was featured in the “Companies with 25+ Communities” category.

The Experience & Performance Intelligence Quotient (epIQ) Index is an industry-wide metric based on renter ratings and reviews verified by SatisFacts and ApartmentRatings. It is used as a standard within the multifamily industry to gain valuable insight on renter satisfaction and overall quality of service.

“We are extremely proud of our entire Panco team for achieving this important recognition”, states Kathy Masterson, Senior VP of Operations for Panco Management. “Being recognized as a top company in our industry is a testament to our commitment to delivering exceptional living experiences to the residents of our communities.”

Learn more about the SatisFacts epIQ index here.

Panco Communities and team members were recognized in 2021 for achieving high standards in the areas of service and overall operations by a number of leading industry organizations.

Property Management Association (PMA)

Maintenance Professional Awards
Service Manager of the Year
Anthony Quebral, The Point at Dunn Loring

Most Valuable Player Award
Dale Speller, The Point at Dunn Loring

2021 PACE Awards

Distinguished Community Recognition
The Point at Dunn Loring
The Point at Monroe Place

PACE Award
The Point at Ridgeline

Leasing Shining Star
Juliane Lopez, The Point at Herndon

Pennsylvania Apartment Association

Best of PA Living Awards

Leasing/Marketing & Web Engagement
Gold – The Point at Rittenhouse Row

Maintenance Excellence
Gold – The Point at Phoenixville Riverworks

Overall Excellence
Gold – The Point at Glen Mills

Overall Excellence
Gold – The Point at Phoenixville Riverworks

Delaware Apartment Association

Best of DE Living Awards

Service Team of the Year
First Place – Top of the Hill

Leasing Agent of the Year
First Place, Amber Huddleston, Top of the Hill

Behind the Scenes Employee of the Year
First Place, Mike Walsh, Top of the Hill

Assistant Manager of the Year
Second Place, Kerlene Bradley, Top of the Hill

Maintenance Technician of the Year
Second Place, Harold Cannon, Top of the Hill

Property Overall Excellence
Second Place, Top of the Hill

Satisfacts and Apartment Ratings

Satisfacts epIQ Index

Ranked in Top 250 Communities Nationwide
Homestead Gardens
The Point at Hudson
The Point Glen Mills
The Point at Monroe Place
The Point at Ridgeline

Apartment Ratings Top Rated Communities/ SatisFacts Resident Satisfaction Property Awards

Foxfire Apartments
Heather Ridge Apartments
Homestead Gardens Apartments
Monterey Apartments
The Point at 3 North
The Point at Ashburn
The Point at Glen Mills
The Point at Herndon
The Point at Hudson
The Point at Manassas
The Point at Marlborough
The Point at Merrimack River
The Point at Monroe Place
The Point at North Quincy
The Point at Palisades
The Point at Pennbrook Station
The Point at Pentagon City
The Point at Phoenixville
The Point at Plymouth Meeting
The Point at Ridgeline
The Point at Rittenhouse Row
The Sansom
Top of the Hill Apartments

SatisFacts Resident Satisfaction Company Award

Panco Management